GDS Travel Support Specialist London – hybrid up to £40k (PTR 4005)

We are now seeking an experienced Sabre or Galileo GDS Travel Support Specialist to join a dynamic and forward thinking travel company, either working remotely or hybrid.

This successful travel company offer an array of destinations to travellers including Europe, Middle East, USA, Caribbean, USA, South America, Africa, Asia, Indian Sub-Continent, Indian Ocean, Australia, plus many more. This successful and well established global travel company have an excellent reputation in the industry and genuine career growth.

GDS Support Specialist role is required to provide GDS Support to agents and internal departments that require assistance in resolving issues that could affect multiple points of the support structure.

GDS Travel Support Specialist Duties include:

• Integration with back-office systems such as Dolphin and Agresso
• Understanding of Atriis and Traveltek and Room Service
• Collaborate with training team, Operations Supervisors and Managers to highlight reoccurring issues, errors, and gaps in GDS skills.
• Evaluate and escalate issues to other IT and Operational teams as necessary.
• Continuously review and enhance communication procedures and channels to ensure delivery of relevant information to agents and support teams. 
• Manning of the GDS Help desk (service desk).
• Agent & Agency Implementations / onboardings.
• Script writing for Galileo.
• GDS Software installation & support.
• TripCase agent & client support/corporate client setups.
• Hotel Rate Code Updates.
• Integration with GDSx.

Essential Requirements:

• Experience on Galileo/or Sabre GDS system is essential (any other GDS systems are a plus).
• Excellent customer service skills.
• Excellent oral and written communication skills and attention to detail.
• Advanced knowledge of the travel industry.
• Ability to move projects and communicate accordingly.

Benefits:

• Competitive salary.
• Health Care & Dental.
• Pension.
• Career development.
• Sociable working hours.
• Hybrid working model – London.
• Generous holiday package.
• Travel perks.
• Varied job role.

Give your travel career a boost and apply today! Please note only suitable candidates from a travel background will be considered for this role.

To apply click APPLY NOW or email your CV to info@ptr.essexwebsitesolutions.co.uk